Frequently Asked Questions
Everything you need to know about our premium footwear and services.
How long does standard shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for worn shoes?
To ensure quality for all customers, we only accept returns on items in their original, unworn condition within 30 days of purchase. Please try on your footwear on a carpeted surface to prevent scuffing.
Do you offer professional shoe repair services?
Yes, Footwear Menders specializes in professional resoling, stitching, and leather restoration. You can book a repair service online and mail your shoes directly to our master cobblers.
How do I determine my correct size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for boots and sizing down for loafers and dress shoes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
Are your leather products ethically sourced?
Absolutely. We partner exclusively with Gold-Rated tanneries that prioritize environmental sustainability and ethical labor practices throughout the production process.